Warranty and Guarantee
Standard warranty period: 12 months (1 year) from the date of shipment/acceptance, covering free repair or replacement for defects caused by manufacturing quality issues.
Non-warranty coverage: Damage caused by human error, improper installation or operation as per the manual, unauthorized modifications, normal wear parts (such as brake pads/linings), and items beyond the warranty period are not covered under free warranty.
Custom products: Warranty terms and methods for non-standard custom parts shall be separately agreed upon as stipulated in the contract.
Response Time Commitment
10-minute response: Provide an initial reply within 10 minutes of receiving a service request.
4-hour solution: General issues will be addressed with a resolution or technical guidance within 4 hours.
7×365 Service: Technical consultation and remote support available year-round, 24/7.
Returns and Processing
If the received item does not match the order or is significantly different from the actual product, returns and exchanges are supported (typically return requests within 7 days and exchange requests within 15 days; specific terms subject to the purchase and sales contract).
Warranty service includes on-site repair or return-to-factory repair, and for major supporting projects, on-site service can be negotiated.
Other Services
Factory inspection: Each product must pass over 20 testing procedures and simulation tests before being released from the factory.
Technical Support: Provides installation, commissioning, routine maintenance training, and operational guidance.
Emergency Shipment: An emergency production scheduling mechanism is in place, allowing urgent orders to be prioritized for shipment.
